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Get the most out of Kajabi with a Customer Success Activation Call

Kajabi News
Get the most out of Kajabi with a Customer Success Activation Call
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Read time: 5min

At Kajabi, we aim to provide everything you need to create, market, and sell digital products. We know that some Kajabi Heroes don’t think of themselves as “tech-savvy,” and that’s ok. We built Kajabi to empower everybody with entrepreneurial dreams to build a profitable online business, without worrying about technology.

One way we do that is by giving our customers personalized, one-on-one guidance when it counts the most.

That’s why, as part of the Kajabi onboarding experience, every new Kajabi member gets a special call with a member of our Customer Success team to make sure they get started on the right foot.

These activation calls (or “Success Sessions,” as we sometimes call them) with the Success team are different than regular calls with Customer Support. They’re a chance to plan proactively about how to use Kajabi to further your business objectives with someone who knows the platform like the back of their hand.

Every business is unique, and your Customer Success Manager (CSM) will listen to your specific needs and show you  how to make Kajabi work for you.

One call can make a lasting difference

Headshot of Laura Park Figueroa, Occupational Therapist & Kajabi Hero

Kajabi Hero Laura Park Figueroa has a thriving occupational therapy business that specializes in providing pediatric services in a setting that is100% outdoors. Her novel, nature-based approach has garnered attention and intrigue from occupational therapists around the world. Laura had been nurturing her audience for years and decided 2020 would be the year to start offering digital products.

The COVID-19 pandemic accelerated the demand for the knowledge Laura had. Many occupational therapists were scrambling to restructure their business model to work outdoors. Laura saw this need and stepped up to meet it, and she chose Kajabi as her platform to deliver her digital offerings.

Laura’s got a lot on her plate — she runs her business, is enrolled in a Ph. D program, hosts a podcast, and coaches other occupational therapists on growing their business. She's a seasoned entrepreneur and a capable problem solver. But she expressed gratitude for the opportunity to have an activation call with her Kajabi CSM, Emily.

Emily worked with Laura one-on-one to set up her business on Kajabi in a way that fit Laura’s vision and goals, including the creation and launch of 8 digital products in 2020.

“It was really helpful to have [Emily] as a supportive presence,” said Laura. “It was a confidence booster to have a human walk me through it.”

Laura went on to generate tens of thousands of dollars in revenue from her digital products in 2020. She’s excited to grow her business in 2021. She’s planning to utilize her existing digital products and focus more on marketing and sales automation to spur growth.

Laura is now more confident about using Kajabi and the business processes she’s built inside the platform. She even has a virtual assistant who handles certain Kajabi tasks for her. She strongly encourages anyone just starting on Kajabi to schedule their activation calls with a CSM.

“They’ve gone above and beyond to support me,” Laura said of the Kajabi Customer Success team.

Schedule your activation call today

Our Customer Success Managers are here to guide you and help you put your business on the right track. We’re not about cookie-cutter, one-size-fits-all solutions — these calls are about finding what works for you, rather than following a strict agenda.

Whether it’s crafting a strategic plan, reviewing best practices, or sharing insights that help you harness the power of Kajabi’s platform, we’re fully in your corner and ready to set you up for success on Kajabi.

To schedule your call, log into your Kajabi account, click on the “Settings” tab, scroll down to “Account Settings,” and click on “Kajabi Access.” If your account has been active for more than 30 days, you’ll need to reach out to support@kajabi.com to schedule your call.

Schedule your customer success call today!

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