Kajabi empowers entrepreneurs, experts and influencers who are serious about their business to achieve success online. With its robust set of continuously expanding tools and features, Kajabi’s all-in-one platform leads the industry. Kajabi has helped users in 120 countries serve 41 million students to make over 1 billion dollars in sales. Kajabi brings the heart to the tech and encourages online business owners to make a difference. Based in Irvine, California, Kajabi was founded by Kenny Rueter in 2010. Learn more at www.kajabi.com.
Technical Support Specialist
The Technical Support Specialist is an essential member of the Support team that provides assistance to customers and teammates alike by providing solutions and will also provide additional technical help to team members in the absence of the Technical Support Lead. The role will report to our Customer Support Manager.
The Impact you will make
- Create a warm, friendly and effortless experience when engaging with the customer.
- You’ll provide a top-notch customer experience through live chat, phone support, email, video calls and recordings, and help desk software.
- Enhance the customer experience by creating guides and walkthroughs.
- Documenting solutions and keeping up-to-date with platform updates.
- You’ll work with the Technical Support Lead in providing investigative research for support tickets where immediate assistance may not be possible and supply your findings to the appropriate parties.
- You’ll aid our Help Center team by providing technical context for the purposes of documentation resources and ensure accuracy and clarity of information as needed.
- You’ll be a part of the next iteration of our journey to create a world-class support experience and so much more!
Attributes for Success
- Ability to rapidly learn and achieve mastery of web-based software.
- The desire to provide support and willingness to assist customers.
- Excellent interpersonal skills including the ability to patiently communicate complex issues.
- Strong investigative ability with a desire to go beyond a surface-level understanding of issues brought to your attention.
Bonus if you have
- Previous experience in a Technical Support role.
- An understanding of software development lifecycle (or you are beyond enthusiastic to learn).
- An understanding of HTTP.
- A basic understanding of DNS and SSL.
- A basic understanding of email deliverability and factors that impact it
Kajabi Team Benefits Package
- Fully paid health insurance and dental insurance for self and family.
- Fitness Incentives Package
- Company 401k matching up to federal maximum
- Company Funded Headspace Account
- Company Funded Audible Account
- Funded HSA account
- Duck Dining (office food, beverages, and the ability to request items) - Priceless
- Casual Dress
Educational opportunities will be offered for the Technical Support Specialist at the discretion of the CEO/President, and could include participating in a mentorship program, training to further specific career goals, books or digital content to supplement education, and attendance at conferences areas of interest and impact for Kajabi’s overall goals and your desired career goals.
Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.