Kajabi supports thousands of knowledge entrepreneurs, who in turn work with people across the globe — it is absolutely essential for us to maintain the trust of our entrepreneurs and their members. Some of our entrepreneurs occasionally find themselves in legal disputes, which might create a need for information about a particular entrepreneur, member, user, or transaction. These guidelines explain how we handle these requests, and how we balance our legal obligations, the needs of the requesting party, and the privacy rights of our entrepreneurs and their members. Please note that if you are a Kajabi entrepreneur, a member of an entrepreneur, or other user seeking access to your own information, you do not need to follow these procedures — please consult our Privacy Policy for more information about your right of access.
In these guidelines, we provide information about the conditions under which Kajabi will disclose information it holds. But initially, some first principles:
In order to understand what information we hold, you should understand a few terms that we commonly use when talking about our business:
Kajabi, LLC is a California limited liability company with its principal place of business in Irvine, California. Kajabi develops the Kajabi platform available to entrepreneurs and has access to the following types of information:
For criminal matters, we will respond to requests issued by United States courts with specific personal jurisdiction to compel us to produce the requested information — i.e., in matters concerning entrepreneurs within the US state in which a request is issued. We will only produce information regarding individuals within the jurisdiction of the requesting authority.
If you are submitting a request on behalf of a US court for information on an entrepreneur that is not located in the United States, we require that you follow the Mutual Legal Assistance Treaty process.
Finally, we will respond to a request from any other country that has jurisdiction over Kajabi with respect to the particular information sought. If you are submitting a request from a country that does not have jurisdiction over Kajabi, we require that you follow the Mutual Legal Assistance Treaty process.
For civil matters, we will respond to requests issued by United States courts with specific personal jurisdiction to compel us to produce the requested information — i.e., in matters concerning entrepreneurs within the US state in which a request is issued. We will only produce information regarding individuals within the jurisdiction of the requesting authority.
If you are submitting a request on behalf of a US court for information on an entrepreneur that is not located in the United States, we require that you follow the Hague Evidence Convention (Letters Rogatory process).
Finally, we will respond to a request from any other country that has jurisdiction over Kajabi with respect to the particular information sought. If you are submitting a request from a country that does not have jurisdiction over Kajabi, we require that you follow the Hague Evidence Convention (Letters Rogatory process).
Once you have determined what information you need, Kajabi may be served at the address provided for below (although we may be willing to accept email service in certain circumstances — to inquire about email service, please reach out to us via legal@kajabi.com).
Service by email is for Kajabi’s convenience only and does not waive any objections, including lack of jurisdiction, subpoena power, or improper service.
Please provide enough information to uniquely identify the entrepreneur or individual. Unique identifiers include the URL of the entrepreneur’s business or an email address.
A common name is not usually enough to identify an individual. Please do not provide us with an individual’s SSN/SIN, other government identification number, bank account number, or payment card number.
While Kajabi does provide our commerce platform to our entrepreneurs, it does not directly provide payments processing services that give it control over an entrepreneur’s revenues. Kajabi Payments is a separate service that we offer together with Stripe and Paypal and an acquiring bank that has a relationship with Stripe or Paypal. Kajabi Payments entrepreneurs are not entitled to any funds associated with transactions until such funds clear the credit card settlement process and are deposited by Stripe or Paypal, as applicable, and Stripe’s or Paypal’s, as applicable, acquiring bank into an entrepreneur's bank account. At no time does Kajabi hold these funds or control the bank account that deposits these funds. Accordingly, we do not have the ability to garnish receivables generated through Kajabi Payments. Given this, any UCC liens, tax levies, garnishments, and other requests for entrepreneur money should be sent to Stripe or Paypal, as applicable, as Kajabi does not hold funds on behalf of its entrepreneurs.
No. Kajabi will only disclose non-public information in response to an enforceable subpoena or court order from a court with jurisdiction to compel Kajabi to disclose that information.
Yes. Kajabi strongly believes that any individual should be informed when we are required to produce their information in response to a legal request. We will notify the affected individual of the request (or, if we serve as the processor of the data, the affected entrepreneur) so that they may pursue legal action and prevent disclosure. The only circumstances in which we will not provide this notice is if we are legally prohibited from doing so.
If you receive a notice that Kajabi has been compelled to produce your personal information, you may seek a protective order from a court. If you are able to provide us with such a protective order, we will object to the production demanded by the subpoena.
We reserve the right to seek reimbursement for the costs associated with responding to legal requests (where permitted by law).
Preservation orders may capture two types of information: shop data or metadata.
Shop data includes information such as data on an entrepreneur themselves, the entrepreneur’s communication with Kajabi, as well as a business’s members, transactions, account ownership, and products. Kajabi generally keeps shop data for the lifetime of the business, and does not require a preservation order to maintain this data. We may purge personal information within 60 days of an entrepreneur's deactivation, after which the identifiable information is no longer capable of being recovered.
Metadata includes information such as who accessed a website and when, and actions that an entrepreneur performed on its website. Metadata is generally kept for a short period of time — in some instances for only 12 days. As such, depending on when a request for metadata is made, and the period of time for which the metadata is sought, we may no longer have the ability to preserve or produce the requested data.
Legal requests to Kajabi, LLC should be directed to 17100 Laguna Canyon Road, Ste. 100, Irvine, CA 92603, Attn: Legal/Privacy Team or to legal@kajabi.com.