Cookie Notice

September 2, 2021

Effective Date:

When you visit the Kajabi website, www.kajabi.com, Kajabi and its service providers acting on its behalf automatically collect certain data using tracking technologies, for example, cookies, pixels, and web beacons. This notice describes our data collection and tracking practices. For more information about how we process information collected via our website and on our Product, as well as the choices and rights that consumers have regarding how we collect and process information about them, please see our Privacy Policy.

We also partner with third-party ad networks to either display advertising on our website or to manage our advertising on other websites. Our ad network partners use cookies, pixels, and other ad-targeting technologies to collect information about your activities on our website to provide you with targeted advertising based upon your interests. Instructions for opting out of interest-based advertising is set forth in this policy, but you can opt-out of interest-based advertising using the Network Advertising Initiative’s opt-out tool.

What are cookies and pixels?

A cookie is a small text file stored on a user’s device that may later be retrieved by a web server from the device. Cookies allow web servers to do certain things like remember the items you placed in a shopping cart or that you are logged in. Some cookies let us and service providers keep track of our website users’ browsing activities and connect certain activities into a session.

A pixel is a very small image that may be found within web pages and emails that requires a call to our servers in order for the pixel to be rendered in those web pages and emails—this call provides information about your device and visit. We use pixels to learn more about your interactions with email content or web content, such as whether you interacted with ads or posts. Pixels can also enable us and third parties to place cookies on your browser.

Are there different types of cookies?

Cookies typically are classified as either session cookies or persistent cookies. Session cookies disappear from your device or browser when you turn off your device. Persistent cookies remain on your browser even if you turn off your device. We use both persistent cookies and session cookies.

Can you stop us from setting cookies?

Yes, you can prevent a website, including ours, from setting cookies. However, if you do so, some parts of the website may not function properly or at all. Please see the Cookie Options section, below.

Does the Kajabi Website respond to Do Not Track Signals?

Our website and services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to our Product or services, and we do not alter any of our data collection and use practices upon receipt of such a signal.

Where can I learn more about cookies?

You can learn more about cookies at:

What cookies does the Kajabi Website use?

The following is a list of the cookies we use:

Strictly Necessary Cookies: These cookies are required to let you navigate our website and use its features. They are also used to ensure we have a proper cookie banner. Without these cookies, certain functionalities of our website would not be possible. You cannot opt-out of these cookies.

Cookie Name Description
_kjb_session Tracks your active admin session so you don’t need to re-login
kjba Tracks which affiliate has referred an offer purchase
_abv Tracks whether the user wishes their admin previewing bar to be hidden
_kjb_ua_components Enables session management across Kajabi
ts This cookie is provided by PayPal and supports payment services on the website.
_tldtest_* Amplitude cookie
OptanonAlertBoxClosed This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.
cf_chl_cc_* Cloudflare cookie

Functional Cookies: These cookies allow websites to remember the user’s preferences, as well as the choices they make on the website. This includes username, region, and language.

Cookie Name Description

AWSALBCORS

This cookie is managed by AWS and is used for load balancing.

ajs%3Atest

This performance cookie counts visits and tracks other website traffic-related metrics.

_ALGOLIA

This cookie provides the search feature for the website and provides you with relevant real-time results.

_help_center_session

This cookie aids in session for the Zendesk guide.

_gd#############

This cookie contains no identifying information and is used for diagnostic purposes by Impact Radius, a service we use to track signup commissions for our affiliate program. We have categorized it under Functionality because it is necessary for the operation of our affiliate program.

logged_in

This cookie is utilized by Github.

kjb_signup_id


This is a cookie utilized by our signup process, so we can continue to test and improve the signup experience and how it relates to actions after signup. This cookie is created when visiting the Kajabi signup page and deleted when signup is completed.

_zendesk_shared_session

This cookie holds session information for sharing across Zendesk applications.

_sp_root_domain_test_

Used to facilitate the data needed for the product recommendation engine.

_octo

This cookie is utilized by Github.

__zlcid

Live chat widget sets the cookies to store the Live Chat ID used to identify a device across visits. (Zendesk)

__session

This cookie is used to log you in.

Analytics Cookies: These cookies collect information about how our visitors use the website. All information collected by these cookies is aggregated and therefore anonymous. It is only ever used to improve how our website works.

Cookie Name Description
__hstc This cookie keeps track of website visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_hssrc Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.  If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
hubspotutk This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor.
__hssc This cookie keeps track of sessions. It is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
__d_hsutk This cookies are used to store information about how visitors use our site and to gather requests from the forms on our website. We use the information to compile reports and to help us improve our site. The cookies also help us to customize our marketing efforts through various media and formats.
_gid Used to distinguish users with Google Analytics.
_ga Used to throttle request rates with Google Analytics.
_gat Used to identify users for our Drift-powered chat functionality on the website
driftt_sid Used to identify users for our Drift-powered chat functionality on the website
driftt_aid, DFTT_END_USER_PREV_BOOTSTRAPPED Used to identify users for our Drift-powered chat functionality on the website
_vis_opt_exp_242_split, _vis_opt_s, _vis_opt_exp_242_combi, _vwo_sn, _vwo_uuid_v2, _vwo_uuid, _vwo_ds, _vis_opt_test_cookie Used for experimentation and anonymized A/B testing to improve the performance of our website.
kjb_signup_id This is a cookie utilized by our signup process, so we can continue to test and improve the signup experience and how it relates to actions after signup. This cookie is created when visiting the Kajabi signup page and deleted when signup is completed.
_pin_unauth This cookie is associated with pinterest. It is used to track the usage of services.
_rdt_uuid Set by Reddit and is used for remarketing on reddit.com
uuid2 Advertising from AppNexus
outbrain_cid_fetch Collects data on the users navigation and behavior on the website.
lang This cookie is used to store language preferences and to serve up content in the stored language.
amp_cookie_test* These cookies are used by Amplitude for session tracking for analytics purposes.
cf_chl_seq_* These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. 
rbuid Helps identify attribution between a caller and phone number with browser session(s) via Rockerbox. 
uuid Used by Rockerbox to optimize ad relevance by collecting visitor data.
tatari-session-cookie Used by Tatari for tracking TV ad performance.
tatari-cookie-test Used by Tatari for tracking TV ad performance.

Advertising Cookies: These cookies are used to deliver ads that are more relevant to you and your interests. They’re also used to limit the number of times you see an advertisement and to measure the effectiveness of the advertising campaign. They are usually placed by third-party advertising networks with the website operator’s permission. They remember what websites you have visited, and this information is shared with other organizations such as advertisers.

Cookie Name Description
_fbp Used by Facebook to deliver, measure and improve the relevancy of their advertising and to deliver a series of advertisement products on Facebook.
_gcl_au Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
_rdt_uuid This cookie is set by Reddit and is used for remarketing on reddit.com
_uetvid, _uetsid These cookies are utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.

Performance Cookies: These cookies are used specifically to gather data on how users use a website, how often, or if they get an error. These cookies only monitor the performance of the website and how a user interacts with it.

Cookie Name Description

_vwo_uuid_v2

This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions.

_tldtest_*

Utilized to give a user's session a unique identifier via Amplitude.

_hp2_ses_props*

This cookie is used by Heap Analytics to track user behavior on the website. Cookies in this domain have a lifespan of 2 years.

_hjid

Ensures that visits to the same site will be attributed to the same user ID via Hotjar.

_hjSessionRejected

Used by Hotjar to prevent severe performance issues.

_hjAbsoluteSessionInProgress

Utilized by Hotjar to detect the first pageview session of a user.

_hjTLDTest

Utilized by Hotjar to determine the most generic cookie path that should be used. After this check, the cookie is removed.

_hjFirstSeen

This is set to identify a new user's first session via Hotjar.

_hjIncludedInPageviewSample

Used by Hotjar to identify if a user is included in data sampling defined by Kajabi's pageview limit.

_hjIncludedInSessionSample

Used by Hotjar to identify if a visitor is included in data sampling defined by Kajabi's pageview limit.

Cookie Options

You have a choice about the placement of cookies on our website. You can use your web browser to directly block all cookies, or just third-party cookies, through your browser settings. Using your browser settings to block all cookies, including strictly necessary ones, may interfere with proper site operation. Guidance on how to control cookies in popular browsers is contained here:

You can also find additional information on cookie controls and advertisement here:

Changes to this Policy

From time to time Kajabi may revise this Notice. If we make revisions that materially change or affect whether or how we collect or use personal information we will notify you by email (if, as a user of our website, you have provided us your email address) or by means of a notice on our website prior to the change becoming effective. Therefore, you should review the website periodically so that you are up-to-date on our most current policies and practices.

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